At Orbito Inc, we are committed to delivering high-quality digital services, including web development, SEO, digital marketing, and other online solutions. Our refund policy ensures transparency while maintaining fairness for both our clients and our business operations. By purchasing our services, you agree to the terms outlined in this refund policy.

1. General Refund Policy

• Refund Eligibility: Refunds are only granted under specific conditions where we fail to deliver the agreed-upon service or if the service does not meet the stated scope and requirements.
• Refund Request Period: Clients must submit refund requests within 30 days from the date of purchase. Any requests beyond this period will not be considered.
• Processing Time: Approved refunds will be processed within 30 business days and will be credited back to the original payment method used for the purchase.
• Company Discretion: We reserve the right to review, approve, or reject refund requests based on the specific circumstances.

2. Eligible Refund Cases

✔ Non-Delivery of Service
If we fail to deliver the purchased service within the agreed timeframe due to internal issues and lack of communication, you may request a full refund upon verification.

✔ Service Not As Described
If the delivered service does not meet the agreed-upon scope or specifications, clients must provide clear evidence proving that the service is not as described. We will either revise the service to meet expectations or issue a partial refund if necessary.

✔ Technical Limitations Preventing Completion
If technical constraints prevent us from fulfilling the service, a partial or full refund may be issued, depending on the extent of work completed.

✔ Major Defects or Errors
In the case of unexpected technical errors, we will attempt to rectify the issue within 72 hours. If we fail to do so, a refund or a suitable alternative service of equal value may be provided.

3. Non-Refundable Cases

✘ Change of Mind
Refunds are not granted if a client decides to cancel the service after work has started.

✘ Completed Work
Once a service has been successfully delivered and approved, refunds will not be issued.

✘ Client Non-Responsiveness
Failure to provide necessary information, approvals, or feedback required for project completion will result in the forfeiture of a refund request.

✘ Dissatisfaction Without Valid Justification
Refund requests based on personal preferences or expectations that were not agreed upon in the service scope will not be entertained.

✘ Third-Party Issues
We are not responsible for refund claims arising due to third-party interference, such as changes in search engine algorithms (for SEO services), platform policies, or hosting/server issues beyond our control.

4. Special Conditions

• Service Revisions: If you are dissatisfied with any aspect of our service, we encourage you to request reasonable revisions before seeking a refund.
• Subscription-Based Services: If you have signed up for ongoing services (e.g., SEO, digital marketing), cancellations must be made before the next billing cycle. Refunds will not be issued for services already rendered.
• Chargebacks & Disputes: If a client initiates a chargeback without first seeking a resolution through our support team, we reserve the right to dispute the chargeback with the payment processor.

5. How to Request a Refund

To request a refund, please email our Billing Department at info@orbitoinc.com with the following details:

• Full Name & Contact Information
• Order/Invoice Number
• Reason for Refund Request (with supporting evidence if applicable)

We will review the request and respond within 5-7 business days.

6. Children’s Policy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 13 years of age. If we discover that a minor has provided us with personal data, we will take immediate steps to remove the information and cancel any associated orders.

7. Changes to This Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately and posted on our website. Your continued use of our services constitutes acceptance of the revised policy.

Contact Us

For any questions regarding this refund policy, please reach out to us:

📍 Orbito Inc
32 levit ave staten island ny 10314
📞 1(929)629-0972
✉️ info@orbitoinc.com

© 2025 Orbito Inc. All Rights Reserved.